NOVEO

Check that the lid of your kettle is closed and the filter is in place.
If so, please take your kettle to an authorised repairer.

• Do not use the kettle with wet hands or if you have bare feet.
• Do not leave the power cord hanging over the edge of a table or work surface to avoid any risk of the kettle falling.
• Always be aware while the appliance is operating, paying special attention to the steam coming out of the spout, which is very hot.
• Also pay attention to the fact that the body of a stainless steel kettle becomes very hot during operation. Do not touch the kettle other than by the handle.
• Children should be supervised to ensure that they do not play with the appliance.
• If the power cable is damaged, it should be replaced by the manufacturer, its after-sales service or a similarly qualified person to avoid any danger.

You can only use water in the product. If you boil liquids other than water, it may result in leakage, spillage or damage.

You can boil mineral water. If there are many minerals in the water, the stainless steel will easily stain (Depending model). We recommend that you periodically clean your kettle.

It may look like there is more space for water, but if you put in over the maximum it was designed for, it may leak when the water boils. Please do not overfill the kettle.

It is depending the kettle size, never use even if the water is below the minimum line on the kettle window.

To reduce water staining and prevent leakage from the kettle tipping over, we recommend that you empty the kettle after use.

Yes: never rub the heating element with a cloth or any abrasive material. Descaling is quite enough to clean it.

The filter is made up of a grid that retains the particles of tartar. It is important to clean it regularly by brushing it or soaking it in a container with a descaling solution (diluted vinegar or citric acid).

Simply wipe the outside with a clean cloth (with a drop of vinegar if necessary). Never use abrasive products, scouring powder, detergents or other maintenance products because they may discolour the plastic. Take care never to put the kettle, power lead, plug or electrical base in water!

Descale regularly, preferably at least once a month and more often if you live in a very hard water area.
To descale your kettle:
• Use commercial 8° white vinegar:
- Fill the kettle with 1/2 l of vinegar,
- Leave it to act for 1 hour without heating.
• Citric acid:
- Boil 1/2 litre water,
- Add 25 g citric acid and leave to act for 15 min.
• A specific descaling product for plastic kettles: follow the manufacturer's instructions.
Empty your kettle and rinse it 5 or 6 times.
Start again if necessary.

To descale your filter (depending on model):
• Soak the filter in white vinegar or diluted citric acid.
• Never use descaling method other than the recommended one.

In some regions where the water contains high levels of iron, the natural lime deposit inside your kettle may take on a brown or black colour.

During use:
Follow the instructions in the user manual: keep to the filling level and only fill with water
After use:
Always empty the excess water from your kettle
Maintenance:
Descale regularly, at least once a month and more often if you live in a hard water area

Prior to first use, rinse the interior of your kettle and bring water to a boil once or twice

If the resistance or the heating element is scaled, the heat produced is only partially transferred to the water for heating. On the other hand, scale favours the appearance of rust.

Generally caused by scale build-up inside: read the instruction leaflet carefully on how to descale your kettle (depending on model).
Alternatively, the kettle may have accidentally been used without water or with insufficient water (an element must always be covered by water), causing the safety cut-off device to operate. Reset in the following way:
Wait 5 minutes for the kettle to cool and then refill with water.
Push the on/off switch and after about 15 minutes the kettle will automatically reset itself and start to boil.

Do not place the kettle near a window as the plastic parts can be discoloured by sunlight.

The 360 degree base must rotate freely.

This can be due to the high efficiency element design which heat the water.

You may have overfilled the kettle causing water to either leak down the outsides of the kettle when boiling or water to get into the internal steam vent which means water will appear at the base of the kettle on the work surface. Only ever fill your kettle up to the Maximum mark. Also the condensation on the lid may have dripped down on to the work surface.

It isn't a cord-reel type. Please remove and extend the part wound around the plate manually.

Because power consumption is high, it may omit some heat. Use a power plug exclusively for the kettle. If there is enough heat that it could cause a burn or if the plastic is deformed, please stop use, and arrange a repair and inspection.

The internal parts may make noises with the change in temperature. There is nothing wrong with it.

Electric kettles are designed to turn off when they sense steam. This steam may condense and drops of water may fall from the bottom of the handle. This is not a fault. It will also not cause any fault with your kettle.

Immediately after boiling, the sensor that automatically turns the power off will be hot, and the power switch may not operate. Wait until the sensor has cooled and then try again.

This is normal. For LCD screens, an electrostatic phenomenon occurs when the film is peeled off the screen.
The white traces will disappear after a few seconds and there is no risk to the proper functioning of the screen.
We suggest that you remove all film and packaging before plugging in the kettle.

This is normal, the sound comes from the electronic board.
The integrated software manages the On/Off operation of the electronic board periodically when the water temperature exceeds at least 80°C.

After following the instructions in the user manual for starting the appliance, make sure that your electrical socket is working by plugging another appliance. If it still does not work, do not try to dismantle or repair the appliance yourself, instead, take it to an approved repair centre

Do not use your appliance. To avoid any danger, have it replaced by an approved repair centre.

This usually happens when the kettle is new; pour away the water from the first few uses. If the problem persists, fill the kettle to its maximum level and add 2 teaspoons of bicarbonate of soda. Boil the kettle, pour away the water and rinse the kettle.

This phenomenon is normal in hard water regions. It is caused by the calcium and magnesium carbonate present in the water.
Tip: regular descaling will be necessary.

Kettle filters and filter holders are made of food-grade polypropylene (PP).

The heating element is made of food-grade stainless steel (SUS304).

The bodies of plastic kettle are made of food-grade polypropylene (PP).

The bodies of stainless steel kettle are made of food-grade stainless steel (SUS304).

Electric kettles boil the necessary amount for the necessary time and are not usually equipped with features to keep water warm. It boils water very quickly so there is no need to keep water warm.

Your appliance contains valuable materials which can be recovered or recycled. Leave it at a local civic waste collection point.

If you believe that one part is missing, please call Consumer Services Center and we will help you find a suitable solution.

Please go to the “Accessories” section of the website to easily find whatever you need for your product.

Find more detailed information in the Guarantee section of this website.