ZELIO

Do not vacuum wet surfaces, any types of liquids, hot substances (embers, cigarettes) or ultrafine substances (plaster, cement, ashes, etc.), large sharp waste (glass), harmful products (solvents, strippers, etc.), aggressive products (acids, cleaning fluids, etc), flammable and explosives substances (petrol or alcohol based).

- If your vacuum cleaner is fitted with a paper bag or Wonderbag:
• No, when the bag is full throw it away because the pores of the bag surface are blocked, which reduces suction efficiency and could damage the motor.

- If your vacuum cleaner is fitted with a textile bag:
• Yes, you can simply wash it.
• Remove the bag from its compartment.
• Open the bag using the zip, then empty it into the bin.
• Wash the bag in clean water.
• Leave it to dry for at least 24 hours (only replace the bag when it is completely dry).
• Make sure that the zip is fully closed before fitting it back into place.

Make sure that the accessories, tube and flexible hose are not completely or partially blocked and that the filters are not clogged.

• Your vacuum cleaner is fitted with a microfilter; change the microfilter after every 6 bag changes.
• Your vacuum cleaner is fitted with a HEPA filter cassette, replace the HEPA filter cassette every 6 months (depending on how often you use your appliance).

IMPORTANT: Replace the filter system once a year.

You should change your vacuum cleaner dust bag when it loses suction power, makes an unusual noise or starts to whistle.

The overheating protection breaker of your vacuum cleaner has been activated. You should clean the motor filter, change the microactive filter (according to model) and replace the dust bag or empty the dust collector. Then wait 30 minutes before starting your appliance again.

Pull it out completely and press on the cord rewind switch. If the issue is still present contact an authorised service partner.

It could be due to several causes:
• The crosshead regulator is on open position, close it.
• Vacuum flow is blocked: Check the tube, the nozzle and the hose.
• The container or bag is full, change it or clean it (depending on model).
• The filtration system is clogged up, clean or replace it.

If the issue is still present contact an authorised service partner.

After following the instructions in the user manual for starting the appliance, make sure that your electrical socket is working by plugging another appliance. If it still does not work, do not try to dismantle or repair the appliance yourself, instead, take it to an approved repair centre

Do not use your appliance. To avoid any danger, have it replaced by an approved repair centre.

The electro-suction brush is a motorised rotary brush, which gives you high efficiency in cleaning for removing thread, hair and pet hair etc embedded in carpets.

Your appliance contains valuable materials which can be recovered or recycled. Leave it at a local civic waste collection point.

If you believe that one part is missing, please call Consumer Services Center and we will help you find a suitable solution.

Please go to the “Accessories” section of the website to easily find whatever you need for your product.

Find more detailed information in the Guarantee section of this website.